Privacy Policy

Last Updated: April 2025

This Privacy Policy outlines how Naqsh Luxe (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit our website (the “Site”), use our services, or interact with us in any way (collectively, the “Services”). Throughout this policy, “you” refers to any individual who uses or accesses our Services, whether as a customer, browser, or otherwise.

Please take a moment to review this Privacy Policy carefully. By continuing to use or access our Services, you acknowledge and accept the practices described herein. If you do not agree with any part of this Privacy Policy, please refrain from using the Services.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, legal obligations, or for other business reasons. When changes are made, we will post the updated version on this page and update the “Last Updated” date above. We encourage you to review this page regularly to stay informed.

Information We Collect and How We Use It

To provide and enhance our Services, we collect information about you from multiple sources, including information you provide directly and data collected automatically when you interact with our Site.

In general, we may use the information collected to:

  • Process your orders and manage your account.

  • Communicate with you regarding your purchases or inquiries.

  • Provide customer support.

  • Improve our Site and Services.

  • Meet legal, regulatory, or contractual obligations.

  • Prevent fraud or abuse of our Services.

Types of Personal Information We Collect

The nature of the data we collect depends on how you use our Services. The types of personal information we may collect include, but are not limited to:

Information You Provide Directly

  • Contact details: Name, phone number, email address, shipping and billing addresses.

  • Order details: Purchase history, order notes, and payment confirmations.

  • Account details: Username, passwords, and any security questions or preferences.

  • Support interactions: Any content or messages you submit via our contact forms or customer service channels.

Some of this information is necessary for us to fulfill your orders or provide customer support. You may choose not to provide certain information, but that may limit your ability to access some features.

Automatically Collected Information

We collect certain data automatically via cookies and similar technologies, which may include:

  • IP address and browser type

  • Device type and operating system

  • Pages visited and activity on the Site

  • Date and time of your visits

These tools help us understand how users engage with the Services and allow us to improve functionality and performance.

Information from Third Parties

We may receive information from third-party partners and service providers, such as:

  • E-commerce platforms (e.g., Shopify) that support our online store.

  • Payment processors who handle your payment information securely and share transaction confirmation details with us.

  • Marketing partners and advertising networks who help us manage communications and promotions.

We use any third-party data in accordance with this policy. We are not responsible for the privacy practices of third parties, so we recommend reviewing their individual privacy policies for more information.

Use of Personal Information

Providing Our Products and Services
We collect and use your personal information to deliver our products and services to you. This includes processing payments, managing your orders, arranging delivery, and handling returns or exchanges. We also use your information to manage your account, send you order updates, and support customer service interactions. This processing is necessary to fulfill our contractual obligations with you.

Marketing and Promotions
We may use your information to send marketing emails, text messages, or mail about our products, services, offers, or events. We also use this information to personalize and improve your experience with our advertising both on our website and on third-party platforms.

Security and Fraud Prevention
We use your personal information to protect our website and services from misuse, fraud, and unauthorized access. If you create an account, it's your responsibility to keep your login credentials safe. Please contact us immediately if you believe your account has been compromised.

Customer Communication and Support
We use your information to provide support and respond to your inquiries. This helps us deliver a better customer experience and continuously improve our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us remember your preferences, conduct analytics, and tailor our website content and advertising to your interests. Third-party partners may also place cookies on our site to assist with analytics and advertising.

Most browsers accept cookies by default, but you can disable them in your browser settings. However, doing so may affect site functionality and limit your experience with our services.

Sharing of Personal Information

We may share your personal information with trusted third parties, including:

  • Service Providers: Companies that help us operate our business (e.g., payment processors, shipping providers, IT support).

  • Marketing Partners: To assist in delivering tailored promotions and advertisements.

  • With Your Consent: For example, when you use social media integrations or request us to share information.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • Legal Requirements: To comply with applicable laws or to protect the rights and safety of our company, customers, or others.

We disclose personal data only for purposes outlined above and in accordance with applicable privacy laws.

Privacy Policy Summary

Categories of Personal Information We Collect and Share

Category Recipients
Identifiers (e.g., name, contact details, order and account info) Service providers, marketing partners, affiliates
Commercial information (e.g., order history, preferences) Service providers, marketing partners
Internet/network activity (e.g., usage data) Service providers, marketing partners

Note: We do not use or disclose sensitive personal information to infer personal characteristics about you.

Sale and Sharing of Information

In the last 12 months, we have "sold" or "shared" personal data (as defined by law) with business and marketing partners for advertising and marketing purposes, including:

  • Identifiers (e.g., name, contact info, account details)

  • Commercial data (e.g., purchase history, interests)

  • Usage data (e.g., browsing behavior)

User-Generated Content

If you choose to post reviews or content in public areas of our site, please be aware that this information becomes visible to others. We cannot control how others may use that content, and we are not responsible for its security, accuracy, or misuse by others.

Third-Party Sites and Services

Our site may contain links to third-party websites. We are not responsible for their privacy practices, security, or the content they provide. We recommend reviewing their privacy policies before sharing any personal information.

Children’s Privacy

Our services are not intended for use by children, and we do not knowingly collect data from anyone under the age of 16. If you believe we have collected personal information from a child, please contact us so we can delete it.

Security and Retention

While we use appropriate safeguards, no online system is completely secure. We also retain personal data as needed for things like account maintenance, legal compliance, and dispute resolution.

Your Privacy Rights

Depending on your location, your rights may include:

  • Access / Know what personal data we hold and how we use it

  • Delete your personal data

  • Correct inaccurate data

  • Portability – request a copy of your data

  • Opt-out of the sale/sharing of your data or targeted advertising

  • Limit use of sensitive information

  • Restrict processing

  • Withdraw consent

  • Appeal a decision if your privacy request is denied

You can manage communication preferences or opt out of marketing emails at any time. Some opt-outs may be automatic if your browser sends a Global Privacy Control signal.

We may request identity verification before acting on your request. You can also authorize someone to make a request on your behalf.

Shopify Ads and Data Use

We use Shopify ad services (like Shopify Audiences) to personalize your experience. To restrict this, visit: Shopify Privacy Controls

Complaints and Appeals

If you’re unhappy with how we handle your data, contact us directly. You may also file a complaint with your local data protection authority if applicable.

International Data Transfers

We may process your information outside your home country, including with third-party providers and teams based internationally.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Faisal Silk
📞 
📧 waqaslatif3210@gmail.com
🏢 17, Union Gold Mall, Near Masjid Al-Huda, F-7 Markaz, Islamabad 44000, Pakistan