Shipping Policy

At Naqsh Luxe, we carefully pack and ship orders through trusted courier services for domestic and international customers.

1. Order Processing

Orders are processed after payment and confirmation of all required order details.

Your order will be shipped once it is ready and any outstanding payment has been received.

2. Shipping Within Pakistan

We offer free shipping within Pakistan.

Orders generally arrive within 7 working days after dispatch. Delivery times may vary due to courier delays, holidays, weather, or other circumstances beyond our control.

3. International Shipping

International shipping charges are calculated according to the final parcel weight and volume.

Once your order is ready to ship, our team will contact you via WhatsApp or email with the applicable shipping charges.

International shipping charges are payable before dispatch.

4. Customs & Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

All customs duties, taxes, and destination-country charges are the customer's responsibility.

5. Delivery Time

International delivery times vary depending on the destination, courier service, customs clearance, and other circumstances.

Any delivery time provided by Naqsh Luxe is an estimate, not a guaranteed delivery date.

6. Tracking

Once your order has been dispatched, you will receive the available tracking information via email or WhatsApp.

7. Delays or Lost Shipments

If your parcel is delayed, appears lost, or has a delivery issue, please contact us promptly.

Naqsh Luxe will cooperate with the courier to investigate and assist in resolving the matter. Final delivery outcomes may depend on the courier and applicable shipping procedures.

8. Customer Responsibility

Customers must provide a complete and accurate name, address, phone number, and other required delivery information.

Naqsh Luxe is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Policy Acceptance

By placing an order with Naqsh Luxe, you confirm that you have read and accepted this Shipping Policy, along with our Terms & Conditions and Refund Policy.