Shipping Policy
Last updated: April 2025
At Naqsh Luxe (referred to as "we", "us", "our", or "the Site"), we are committed to providing prompt, secure, and dependable shipping services for both domestic and international orders. Please review the following shipping policy to better understand our procedures and what to expect during the delivery process.
1. Order Processing
Orders are processed within the specified time frame upon confirmation of payment. We will ship your order once it is prepared and any outstanding payments have been cleared.
2. Domestic Shipping (Pakistan)
We offer free shipping within Pakistan. Orders typically arrive within 7 working days after dispatch. We use trusted local courier services to ensure secure and timely delivery.
3. International Shipping
International shipping fees are calculated based on the total weight and volume of your package. Shipping charges will be displayed during checkout for your approval before finalizing your order.
Please note: Any customs duties, taxes, or fees applicable in the destination country are the responsibility of the customer.
4. Customs Clearance & Import Duties (International Orders)
International shipments may be subject to customs inspection and import duties as per local regulations. It is the customer’s responsibility to comply with their country’s customs policies.
We are not liable for any delays, damage, or loss caused during the customs clearance process, nor for any customs fees incurred.
5. Estimated Delivery Times
Delivery timeframes vary depending on the destination country, customs procedures, and selected shipping method. While we provide estimated delivery dates, actual arrival times are subject to third-party courier performance and circumstances beyond our control.
6. Shipment Tracking
Once your order is shipped, you will receive a tracking number and link via email. Please allow some time for tracking details to update on the courier's system after dispatch.
7. Lost Packages, Delays & Claims
We ensure all packages are securely packed and handled. However, we are not responsible for delays or loss once the order is handed to the shipping carrier.
If your parcel is significantly delayed or appears lost, please contact us within 3 days of the expected delivery date. We will liaise with the courier to resolve the issue, though outcomes may vary.
8. Courier Selection
We carefully choose courier services known for reliability, safety, and delivery performance. Despite our efforts, some delays may occur due to external factors such as customs or unforeseen logistical issues.
By placing an order with Naqsh Luxe, you acknowledge and agree to the terms outlined in this shipping policy. For any inquiries or support, feel free to contact our customer service team. We're here to help!
