Terms Of Service

OVERVIEW

This website is operated by Naqsh Luxe. Throughout the site, the terms “we”, “us” and “our” refer to Naqsh Luxe. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by a third-party e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and may involve:

transmissions over various networks; and
changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

Headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Would you like the rest of the sections rewritten too? And should I customize this with your business name and any specific platform (like Shopify, Wix, etc.)?

SECTION 4 – CHANGES TO SERVICES AND PRICING
Our product prices may be updated at any time without prior notice.
We reserve the right to modify or discontinue the Service (or any portion of it) at any time, without prior notice.
We shall not be held liable to you or any third party for any changes in pricing, modifications, suspension, or discontinuation of the Service or any product.

SECTION 5 – PRODUCTS AND SERVICES
Some products or services may be available exclusively through our website. These may be available in limited quantities and are eligible for return or exchange only in accordance with our Refund Policy.
We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the true color of any item.
We reserve the right—but are not obligated—to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may apply these limitations on a case-by-case basis.
Product descriptions and prices are subject to change at any time without notice. We also reserve the right to discontinue any product at any time. Any offer made for a product or service on this website is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor that any errors in the service will be corrected.

SECTION 5(A) – CUSTOM ORDERS / WEBSITE ORDERING
(a) A minimum of 50% of the total order value must be paid at the time of order placement to confirm your custom order.
(b) Production of your order will only commence once the initial 50% payment is received.
(c) The remaining 50% balance is due upon completion, prior to dispatch.
(d) As custom orders are made to your specifications, they cannot be canceled once production has started.
(e) You may cancel your order within 12 hours of placing it for a full refund, in line with our Refund Policy. After this period, cancellations and refunds are not possible.
(f) All custom orders are final. Any changes during production will incur additional charges. We recommend all design changes be finalized before production begins.
(g) Each item is handmade by skilled artisans, so slight variations between products are normal and reflect their handcrafted nature.
(h) Shipping is free within Pakistan. International shipping rates apply separately.
(i) While we strive to meet delivery timelines, we are not liable for delays caused by Force Majeure events, lack of necessary information from you, or other unforeseen circumstances.
(j) Handcrafted orders may vary in size, color, fabric, and placement. These variations are part of the handmade process and are expected.
(k) By placing a custom order, you agree to trust our expertise and allow us reasonable discretion in finalizing your product.
(l) We are not responsible for damages, wear and tear, or issues arising once your order has been handed over to the courier or received by you. This includes embellishments, embroidery, delicate fabrics, zippers, etc.
(m) Pricing details, including breakdowns and discounts, are confidential. Customers remain responsible for payment regardless of disclosure.
(n) Some fabrics naturally include darker threads or marks. These are part of their authentic texture and contribute to the unique charm of handcrafted products.

SECTION 6 – ORDER AND ACCOUNT INFORMATION ACCURACY
We reserve the right to refuse or cancel any order at our discretion. We may limit or restrict quantities purchased per person, household, or order. These limits may apply to orders placed under the same account, credit card, or those sharing the same billing and/or shipping address. Should we need to make changes to or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase. We also reserve the right to block orders that appear to be placed by unauthorized resellers or distributors.

You agree to provide accurate and up-to-date information for all purchases made through our platform. This includes ensuring your account details, payment methods, and contact information (such as email and phone number) are current and complete so we can process your transactions and contact you as necessary.

Please refer to our Returns and Refunds Policy for more information.

SECTION 7 – THIRD-PARTY TOOLS
We may offer access to tools provided by third parties over which we have no control or oversight.
You understand and agree that access to such tools is provided “as is” and “as available,” without any warranties or guarantees. We are not liable for any issues that may arise from your use of third-party tools.

Your use of optional tools made available on the site is entirely at your own discretion and risk. Ensure that you review and accept the terms provided by the third-party provider(s) before using any such tools.

We may also introduce new features or services through the site in the future, which will be governed by these Terms of Use.

SECTION 8 – LINKS TO OTHER WEBSITES
Some content, services, or products accessible via our site may include resources from other parties.
Links on our website may redirect you to external websites not operated or maintained by us. We are not responsible for evaluating or ensuring the accuracy or reliability of any third-party content, nor do we warrant or endorse any third-party offerings.

We are not liable for any damage or loss incurred as a result of dealings with third-party websites. Please thoroughly review their policies and terms before engaging in any transactions. Any issues with third-party products or services should be directed to the relevant provider.

SECTION 9 – USER FEEDBACK AND SUBMISSIONS
If you submit ideas, feedback, proposals, or other creative materials to us—whether at our request or voluntarily—you agree that we may use them without restriction. This includes editing, publishing, distributing, and translating such submissions in any medium.

We are not obliged to keep your submissions confidential, compensate you for them, or respond.
We may, but are not required to, monitor or remove content that we find to be offensive, unlawful, or in breach of these terms.

You agree your submissions will not infringe on the rights of others or include defamatory, illegal, or harmful content. You must not impersonate others or mislead us or users as to the origin of any comments. You are solely responsible for the content you submit, and we assume no liability for any content provided by you or others.

SECTION 10 – PERSONAL INFORMATION
Any personal information you provide through our store is handled in accordance with our Privacy Policy. You can review our full Privacy Policy here: [Privacy Policy].

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
At times, the information available on our website or within the Service may contain typographical mistakes, inaccuracies, or incomplete details—this may include product descriptions, prices, promotions, offers, shipping charges, delivery times, and availability. We reserve the right to correct such errors and to update or change any part of the information—or cancel orders—if any detail on the website or within the Service is found to be inaccurate, at any time, without prior notice (even after you’ve placed an order).
We are not obligated to update or clarify any information on the Service or related websites unless legally required. The presence of a stated update date should not be interpreted as an indication that all details have been revised or refreshed.

SECTION 12 – PROHIBITED USES
Beyond the restrictions already stated in these Terms, you are strictly prohibited from using this site or its content for:
(a) any unlawful purpose;
(b) soliciting others to participate in unlawful acts;
(c) violating any applicable laws or regulations;
(d) infringing on intellectual property rights—ours or others’;
(e) engaging in harassment, discrimination, or abuse in any form;
(f) providing false or misleading information;
(g) uploading harmful code or viruses;
(h) collecting or tracking others' personal data;
(i) spamming, phishing, or other deceptive practices;
(j) sharing obscene or immoral content; or
(k) attempting to bypass security measures of the site or any related services.
Violation of these rules may result in the immediate termination of your access to our services.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not make any guarantees that your access to our products or services will be continuous, timely, secure, or free of errors.
We also do not promise that any outcomes or results from using the Service will be accurate or dependable. You agree that we may temporarily or permanently suspend the Service without notice.

Your use of our services and products is entirely at your own risk. Unless otherwise clearly stated, everything we provide is offered "as is" and "as available"—with no warranties or conditions of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
In no event shall Faisal Silk or its affiliates, team members, partners, or service providers be held liable for any type of loss or damages—including direct, indirect, incidental, punitive, or consequential damages—arising from your use of our Service or products. This includes, but is not limited to, loss of profits, revenue, data, or other intangible losses, whether based on contract, tort, negligence, or other legal grounds—even if we’ve been advised of the possibility. Some jurisdictions do not allow such limitations, so our liability will be limited to the maximum extent permitted by law in those cases.

SECTION 14 – INDEMNITY
You agree to indemnify, defend, and hold harmless Faisal Silk, along with its parent company, affiliates, partners, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns, from and against any claims, demands, liabilities, or expenses (including reasonable legal fees), made by any third party as a result of your violation of these Terms of Service, any referenced documents, any applicable laws, or the rights of another party.

SECTION 15 – SEVERABILITY
If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part shall be deemed severed and will not affect the validity or enforceability of the remaining provisions. The rest of the agreement will remain in full force and effect, enforceable to the maximum extent permitted by applicable law.

SECTION 16 – TERMINATION
Any obligations or liabilities incurred prior to termination will survive for all purposes.
These Terms of Service remain in effect until terminated by either you or us. You may end this agreement at any time by informing us that you no longer wish to use our services, or by discontinuing use of our website.
We reserve the right, at our sole discretion, to terminate this agreement without notice if we believe you have violated any part of these Terms. You will remain responsible for all charges up to the termination date, and we may also restrict or deny access to our services accordingly.

SECTION 17 – ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms shall not be considered a waiver of such rights.
These Terms of Service, along with any related policies or rules posted by us, constitute the complete and exclusive agreement between you and Faisal Silk concerning your use of our services. They replace any prior understandings or agreements, whether oral or written.
Any uncertainties in the interpretation of these Terms will not be held against the party who drafted them.

SECTION 18 – GOVERNING LAW
These Terms of Service and any related agreements under which we provide services shall be governed by and interpreted in accordance with the laws of Pakistan.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The most up-to-date version of these Terms is always available on this page.
We reserve the right to modify, update, or replace any part of these Terms at our sole discretion, by posting changes to our website. It is your responsibility to periodically review the Terms for updates. Continued use of our website or services after any changes constitutes your acceptance of those changes.

SECTION 20 – CURRENCY AND PAYMENT POLICY

Standard Currency: All prices on our website, including product listings, service fees, shipping costs, and any related charges, are stated in Pakistani Rupees (PKR).

Currency Display and Conversion: For your convenience, we may display estimated prices in other currencies based on current exchange rates. However, these are for reference only. The final payment will always be processed in PKR.

Payment Currency: All orders placed through our platform must be paid in PKR. Regardless of your location, we only accept payments in Pakistani Rupees for all offerings on our website.

International Orders: If you are accessing our website from outside Pakistan, all prices will still appear in PKR. Any approximate conversions shown are not binding, and your payment will be charged in PKR by your financial institution, using their applicable exchange rate and potentially including additional fees.

Currency Clarifications: Should you wish to get an estimate of a price in your local currency, we can provide a rough conversion based on the current market rate. Please note, however, that this estimate is purely for guidance and not a transactional rate.

Acknowledgement of PKR Payments: By completing a purchase on our site, you acknowledge and accept that your transaction will be processed in PKR. Minor differences in the final amount may occur due to exchange rate variations or service fees applied by your card issuer or bank.

Documentation and Communication: All invoices, receipts, quotations, and official communications regarding your order will be issued in PKR.

Disclaimer: We aim to present accurate currency information, but the final exchange rate used is controlled by your bank or payment service provider. We are not liable for discrepancies resulting from exchange rate changes or additional fees applied during processing.