Refund Policy

Return Policy

Due to the customized nature of our handcrafted products, we follow a strict no-return, no-exchange, and no-refund policy. Each order is specially prepared according to the customer’s requirements and cannot be returned or cancelled once confirmed.

Damages & Issues

Please inspect your order carefully upon delivery. We strongly recommend recording a continuous video while receiving and opening the parcel.

If you find any damage, defect, missing item, or incorrect item, please contact us within 24 hours of delivery and provide the unboxing video as proof.

Claims submitted after 24 hours or without valid video proof may not be accepted.

Refunds

As our products are customized and made to order, we do not offer refunds for change of mind or personal preference.

However, if you receive an item that is damaged, defective, incorrect, or has an issue, you may be eligible for a refund or suitable resolution.

To be eligible, you must:

  • Record a clear, continuous video while opening the parcel.

  • Contact us within 24 hours of delivery.

  • Provide the unboxing video as proof of the issue.

  • Clearly show the damaged, defective, or incorrect item in the video.

Claims submitted after 24 hours or without valid unboxing video proof may not be accepted. All claims will be reviewed before any refund or resolution is approved.

For assistance, please contact us at naqshluxe@gmail.com.